Cancellation policy

Some items in our store can be offered as a subscription, pre-order or try before buying. This cancellation policy establishes how you can change or cancel this type of purchase.

Subscriptions

When purchasing a subscription, you will receive repeated deliveries. These are based on the duration of the subscription and the frequency you select.

Your payment information will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions can be automatically renewed at the end of their duration. If you don't want to renew a subscription, you can cancel it.

If you want to cancel or modify your subscription, you can do so at any time. Order confirmation emails contain links to your order. From there you can manage your subscription.

See our return policy for more information about returns and refunds.

Pre-orders

When you buy a pre-order, you are buying a product that is out of stock or that will be available soon, but that is not yet in inventory. We may not charge any payment or charge a partial deposit at the time of payment, store your payment method, and then make and collect the full payment or the remaining payment at a future date.

You can cancel a partially paid pre-sale order that has not been prepared. If the order has already been prepared, you cannot cancel it, but you can request a full or partial refund. See our return policy for more information about returns and refunds.

Try before you buy

When you buy a "try before you buy" item, we authorize your payment method before order preparation. You will have a certain period of time to decide if you want to keep the item. Once the period has elapsed, if you have not returned the item, we will charge your payment method for the full amount.