Experience policies
Cancellation Policy :
- When reservations are made through our website, cancellation policies vary depending on the experience and can be found on each experience's page. If the reservation was made through another means, the policies must be reviewed, as they may be different from those on our website.
- To make a date change it must be requested before the cancellation date and it is necessary to send us a message through our web page in the "Contact Us" section.
- No refund will be made if the customer is a no-show.
- The stipulated tolerance margin for delays in reservations is 15 minutes.
- The company reserves the right to cancel if no deposit is reported or contact with the client is lost prior to arrival.
- The company reserves the right to cancel and request their removal if illegal activities are detected and/or if they jeopardize the safety of staff or other customers.
- Reservations for experiences may be affected by weather conditions or any other event that interrupts the development of the experience due to force majeure, and may be rescheduled to another date. The maximum time to reschedule is 6 months.
Clients:
- Anyone who has not paid for their ticket in a group is not allowed to enter.
- No entry is guaranteed to those who have not paid for their tickets in advance.
- No food or beverages may be brought in.
- Aires de Lavanda and Rondo del valle reserves the right of admission.
- No violence of any kind is allowed inside the facilities.
About the facilities:
- The assembly of any type of furniture, equipment or food service is not permitted without prior authorization from the property or the proper rental of the space.
- Visits for the purpose of holding parties and/or meetings are not permitted without prior authorization from the property or the proper rental of the space.
- Prior authorization must be requested for any type of use of the facilities, such as photographic sessions , events, among others.
- If the customer damages any object, he/she must cover it.